Shipping and Returns Policy for Arman Jewellery

Shipping Policy

Shipping Costs and Times

• Shipping costs are calculated based on the weight, dimensions, and destination of the package.
• Standard shipping within Australia usually takes 3-7 business days.
• International shipping times vary depending on the destination country but typically range from 7-21 business days.
• Expedited shipping options are available for an additional fee.

Order Processing

Orders are processed within 1-2 business days of payment confirmation. Please note that processing times may be longer during peak seasons or sales periods.

Tracking Your Order

Once your order is dispatched, you will receive an email with tracking information. You can track your package through the carrier's website using the provided tracking number.

Shipping Locations

We ship to addresses within Australia and internationally. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

Returns Policy

Return Eligibility

• We accept returns within 14 days from the date you received your order.
• Items must be returned in their original condition, unworn, with tags attached, and in the original packaging.
• Custom made items cannot be returned unless there is a manufacturing defect.

How to Return

1. Contact our customer service team at info@armanjewellery.com.au to initiate a return.
2. We will provide you with a return authorization and instructions.
3. Ship the item back to us at your expense, unless the item was damaged or defective.
4. Please ensure the item is safely packaged to avoid damage during transit.

Refund and Exchange

• Once we receive and inspect the returned item, we will notify you about your refund or exchange.
• Refunds are processed to the original method of payment and may take several business days to reflect in your account.
• Exchanges are subject to availability. If the item you want in exchange is not available, we will provide a refund.

Damages and Issues

If you receive damaged or defective items, please contact us immediately with photos of the damage, and we will arrange for a replacement or refund at no additional cost to you.

Exceptions

Items that are not eligible for return include custom, personalized or made-to-order items, items marked as final sale, or items that have been used, altered, or are not in their original condition.

Contact Information

For any questions regarding our shipping and returns policy, please contact:

Arman Jewellery
postal address P.O. Box 6013, doncaster 3108
Australia
Email: info@armanjewellery.com.au
Phone: (03) 9840 2244

Last Updated: February 2025